Plan validity depends on the specific plan you have purchased.  Standard and Premium plans have up to 60 days and 90 days respectively or up until your exam; whichever comes first. Any personal information as well as learning history and results are safe. All accounts are programmed to be closed after exams to protect the Privacy and Information of each user. For further information please refer to our Privacy Policy. All-access is provided strictly as per subscription validity.     All extension requests, free of charge should be strictly made within the validity period (i.e. subscription expiry). Extension requests, free of charge after the validity period are against the Terms of Purchase, and you will be prompted on your account to make a small payment for such extensions.  For those booking exams through eNursing Portal, the system will update your exam dates and this may include a complementary extension of your subscription for a limited period to support your learning up until your exam date. Please reach out to support@nursingportal.com if you need assistance. 

eNursing products are sold in the form of subscriptions intended for individual self-study for exam preparation only.     Reasonable use is defined as normal usage of subscription that does not include rapid use of study-mode questions and mock tests without reasonable time for completion. Usage of eNursing subscriptions that does not fall under reasonable use may result in action taken against the account at our sole discretion. Our Information Security Systems monitor account activity. Any subscription utilization that is indicative of or arising from impermissible business, multiple user community or fraudulent use may result in suspension or termination of the subscription and action taken against the individual or business. eNursing may contact any user at any time to request clarification of a usage pattern which does not fall under reasonable use. Please refer to our Terms and Conditions of Use for further details of our policy.

To reset your password please click the 'Forgotten password?' tab. Please note you will only receive a new password if your account has been authenticated. If you have authenticated your account but don’t receive a new password, please check your junk/spam folders, or contact us on info@enursingportal.com